Support

Support Center

Orders & Shipping

When will my Batch 01 order ship?
The VEYOR Core Founder's Edition (Batch 01) is scheduled for fulfillment in late July 2026. You will receive a tracking link via email the moment your individually numbered unit is dispatched.
Global Delivery & Shipping Fees
We offer complimentary Scandinavian delivery (Free shipping) for all Batch 01 orders worldwide.
Import Duties & Taxes (DDU)
For Norwegian customers, VAT (MVA) is included. International orders are shipped DDU (Delivered Duty Unpaid). This means local customs duties, taxes, and handling fees may be charged by your local authorities upon arrival. VEYOR does not control these costs.
Changing or Cancelling an Order
To maintain the integrity of our Batch 01 numbering, we can only process changes or cancellations within 2 hours of order placement. Contact support immediately at adm@veyorwatches.com.

Product Queries & Specs

Materials & Quality
Every VEYOR is built from surgical-grade 316L Stainless Steel. The dial is protected by scratch-resistant Sapphire Crystal. We use a precision Miyota Japanese Quartz movement for absolute reliability.
Water Resistance (5 ATM)
The VEYOR Core is rated for 5 ATM (50 meters). It is suitable for daily use, including hand washing and rain. We do not recommend swimming or diving to preserve the seal's longevity.
Watch Care & Maintenance
To clean your VEYOR, use a soft, damp cloth. Avoid exposure to chemicals, perfumes, or strong magnetic fields.

Battery: We use standard SR626SW batteries. We recommend professional replacement every 2-3 years.
Resizing Your VEYOR
Mesh Straps: Use a small flat-head tool to lift the clasp lever, slide to your desired position, and press down to lock.

Link Straps: We recommend visiting a professional watchmaker for link removal to ensure the finish remains flawless.

Returns & Warranty

The 2-Year VEYOR Warranty
Your VEYOR is covered for 24 months from the date of purchase. This covers manufacturing defects in the movement, case, and crystal. It does not cover normal wear and tear or water damage beyond 5 ATM.
The "Founder's Bonus" Return Policy
We offer a 30-day return window for brand-new, unworn units.

* 100% Refund: To your original payment method.
* 110% Founder's Bonus: Receive 110% of your purchase value in VEYOR Store Credit for future releases.

Contact & Support

Contact Methods
* Live Chat: 09:00 - 17:00 (Oslo Time)
* Email: adm@veyorwatches.com
* Response Time: Within 1 hour for VEYOR Circle members.
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